Practice Information Guides
The following information guides have been provided for patients of PLMG to better understand our clinic and some of the services we provide
We appreciate that all phone messages are important and we aim to deal with them as efficiently as we can. Doctors are not able to take phone calls during consultation sessions unless it is an emergency. Our receptionist will take a message in such cases and ring you back when time permits.
SMS & Email
Due to privacy concerns we do not use SMS or regular email for communicating clinical information with patients. We can on request use encrypted email which is password protected. Appointment scheduling and reminders are sent via SMS to patients.
The Practice has a reminder system for patients. We send a reminder SMS/letter when they are due for a follow up test or review.
We also participate in some State and Federal Government reminder systems and registers.
‘Social media’ is defined as online social networks used to disseminate information through online interaction.
This Practice does not engage in any online social media networks.
Please help us make our clinic a safe place for everyone. Treat everyone with respect. Anyone who yells or otherwise threatens the safety of others will be asked to leave.
Monday to Friday our practice bulk bills most pensioners, health care card holders and people in genuine financial hardship.
For all other consultations a fee will apply.
* Please note: There is no bulk billing on weekends and public holidays.
Please request the appropriate appointment length that will meet your requirements. If unsure check with reception.
Procedures are to be paid in full. The medicare rebate will be paid directly to the patient with an out of pocket expense between $50-$85 depending on the procedure.
Our GPs ask that you make an appointment to review your medical progress if a prescription is required. Brief consultations are also available for requests such as repeat prescriptions and simple problems.
The practice believes it is very important that you follow up any tests you have had. Your doctor will discuss with you the best way to do this and this may include a further consultation or to phone for your results.
Getting your results via the phone
Please call 52580888 between 2 and 4 pm Monday to Friday for your results.
If your results are all normal, our reception staff can inform you of that.
If your doctor thinks it would be helpful to speak to a nurse for further information about your results, your call will be transferred to one of our nurses.
If you would like to speak to a nurse for further information, please ask and we will transfer your call to a nurse.
If your doctor would like to see you to discuss your results, the practice will contact you to schedule an appointment.
If your result needs urgent attention, we will contact you straight away. Please ensure we have your up to date contact details.
Generally a doctor cannot be interrupted during consulting time to give results, unless it is an emergency. The practice does not give out results via email
Transferal of Patient Information
This Practice is more than happy to transfer your medical information to other Medical Practices as requested by you. Your request for transferal must also include a signed release form. These can be obtained at our reception or from the Practice requesting your information.
Please note: A fee of $16.50 will apply and is the responsibility of the patient to pay this.
Problems, Issues, Complaints
If you have any concerns, please feel free to discuss with any of us or with the reception staff. We are keen to get feedback from our patients.
If you have a complaint and you feel we have not dealt with it to your satisfaction, you may contact the Health Services Commissioner at this address.
Health Service Commissioner
10th Floor, 55 Swanston Street
Ph: (03) 9655 5200