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Practice Information Guides
Privacy
How do I make an Appointment?
You are able to make appointment with any of the practitioners via phone (03) 5258 0888 or online via HotDoc. (The HotDoc is available for free download via your app store) You can also click on “Book Appointment” on our website.
Please request the appropriate appointment length that will meet your requirements. If unsure check with reception.
How do arrange an after-hours visit?
When the practice is closed, please call the 13SICK (13 7425). This service is bulk billed on presentation of a valid Medicare card.
How do arrange a Home visit?
Billing Policy and Fees
PLMG is a private billing practice.
Accounts are to be paid on the day of consultation.
Pension and Healthcare card holders are billed at a discounted fee.
Outstanding accounts may incur a late payment fee
A fee may be charged for non-attendances or late cancellation
* Please note: There is no bulk billing on weekends and public holidays.
| Brief Consultation | Less than 5 mins | $70.00 |
| Standard Consultation | 1–2 simple matters (approx. 15 mins) | $100.00 |
| Long Consultation | 15–30 mins | $142.00 |
| Extended Consultation | 30 mins + | $182.00 |
| Telephone Consultation | > 6 mins | $100.00 |
| Public Holiday | ||
| Standard Consultation | $125.00 | |
| Long Consultation | $160.00 |
Procedures
How do I provide feedback or make a complaint ?
We are keen to get feedback from our patients. You make want to raise an issue, discuss a problem, make a formal complaint or let us know when we meet your expectations.
If you have any concerns, please feel free to discuss with any of us.
You can contact the Practice Manager, Georgina, on 5258 0888 or email admin@plmg.com.au
If you have a complaint and you feel we have not dealt with it to your satisfaction, you may contact the Health Services Commissioner at this address.
Health Service Commissioner
10th Floor, 55 Swanston Street
Melbourne 3000
Ph: 1300 094 187
Do I need an appointment for a prescription?
Test results
The practice believes it is very important that you follow up any tests you have had. Your doctor will discuss with you the best way to do this and this may include a further consultation or to phone for your results.
Getting your results via the phone, Please call 52580888.
- If your results are all normal, our reception staff can inform you of that.
- If your doctor thinks it would be helpful to speak to a nurse for further information about your results, your call will be transferred to one of our nurses.
- If you would like to speak to a nurse for further information, please ask and we will transfer your call to a nurse.
- If your doctor would like to see you to discuss your results, the practice will contact you to schedule an appointment.
- If your result needs urgent attention, we will contact you straight away. Please ensure we have your up to date contact details.
Generally a doctor cannot be interrupted during consulting time to give results, unless it is an emergency. The practice does not give out results via email
Reminder Systems
The Practice has a reminder system for patients. We send a reminder SMS/email/letter when they are due for a follow up test or review.
We also participate in some State and Federal Government reminder systems and registers.
Telephone Calls
SMS & Email
* WARNING REGARDING THE SECURITY OF EMAIL COMMUNICATIONS*
Please note that our incoming email service is not encrypted, and therefore we cannot guarantee the security of our email communications. There is a risk that emails and/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account).
For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.
However, in certain circumstances, we may agree to email you with a response to a query and/or with information or documentation that you have requested which does include your health information, provided that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we will need to verify your identity and your email address. Any email correspondence sent by email will be sent encrypted with a link with a link which is password protected.
OTHER HEALTH PRACTITIONERS
We ask that other health practitioners do not email us with personal information about mutual patients (unless you have the patient’s express consent).
We prefer to receive correspondence via secure messaging, such as Argus, HealthLink, ReferralNet or Medical Objects. Please avoid faxing or posting us correspondence if you are able to send via one of these messaging systems.
Transferal of Patient Information
This Practice is more than happy to transfer your medical information to other Medical Practices as requested by you. Your request for transferal must also include a signed release form. These can be obtained at our reception or from the Practice requesting your information.
Please note: A fee of $25.00 will apply and is the responsibility of the patient to pay this.
Social Media
‘Social media’ is defined as online social networks used to disseminate information through online interaction.
This Practice does not engage in any online social media networks.